2016年BEC商务英语模拟试题与答案
PART ONE
Questions 1-7
Look at the sentences below and the book reviews on the opposite page.
Which book does each sentence 1-7 refer to?
For each sentence, mark one letter A,B,C or D on your Answer Sheet.
You will need to use some of these sentences more than once.
1 It describes activities which have become increasingly popular.
2 It gives important information as briefly as possible.
3 It deals with an area that has received little attention previously.
4 It describes methods that can help with team-building.
5 It is suitable to people with varying degrees of commercial experience.
6 It was previously published with a different title.
7 It is written for people from different types of professional background.
A
The Trainer's Pocketbook
Formerly known as The Instructor k Pocketbook, the eighth edition of this short guide covers 'all the essentials of training', from creating the right learning environment to the use of audio-visual equipment. This 78-page book concentrates on presenting the key facts in summary form.
B
The Handbook of Health and Safety
This is a comprehensive guide intended for managers, union safer), representatives and anyone teaching for Occupational Health & Safety examinations. Apart from the usual subjects of legal obligations and risk prevention, it focuses on a relatively neglected issue, that of health
concerns about computer use--particularly those associated with keyboard
~OIK.
C
Writing Effective Advertisements
This guide has been put together by best-selling author John Newton and looks at the reasons why some advertisements are more successful than others. Ideal both for someone starting up in business and for the established business person, it contains useful information on advertisement layout and content.
D
Using Management Games
This second edition, which reflects the growing trend to use management games as training tools, acts as a guide to exercises designed to increase group effectiveness. The writer explains the ways in which exercises, for example puzzles and communication games, can be used to improve group co-operation.
PART TWO
Questions 8-12
Read the text below about how companies can make their employees what to stay.
Choose the best sentence from the list on the opposite page to fill each of the gaps.
For gap 8-12, mark one letter (A-G) on your Answer Sheet.
Do not use any letter more than once.
The difficulty of holding onto good, experienced staff has always been a major issue with the majority of companies. High staff turnover can result in many problems. …example…
Most companies hope to recruit the right type of person in the first place. However, too much emphasis on qualifications and not enough on personality often leads to a company attracting the right standard, but not the right kind of person. 8 They can also be used to identify existing staff who are suitable but who, initially may not have been considered.
It is important for companies to understand why employees move on to another employer. 9 They can be the key to identifying any problem areas that might exist within an organization. It is essential therefore that employees who are about to disappear are interviewed before they depart, in order to discover why they are leaving.
Analysis of these interviews has shown that a lack of appreciation is one of the main factors causing employees to look elsewhere for work. Managers should provide regular feedback to their staff. 10 If this is not done, employees will think their efforts are not appreciated.
Communications within the organization are another consideration. 11 This can be avoided through regular departmental and inter-departmental meetings, which are extremely valuable as a means of passing on information throughout the company and keeping employees up to date with recent developments. They also serve to provide the opportunity for employees to express their opinions.
Paying staff according to how they perform is another way of recognizing employees’ efforts. If the company benefits from an employee’s extra effort, it is only reasonable that the employees should also receive some financial benefit. It is however important to avoid offering some member of staff the opportunity to improve their pay while excluding others. 12
In cases where such difficulties might exist, a planned career progression for an individual staff member means that the person knows exactly what to expect from the job and what is required from them.
A.For example, when good work has been done it must be praised.
B.This can easily happen, since it is not always possible to introduce productivity measurements into every, employee's work.
C.In particular, employers are recognizing that these requirements will change as time goes by.
D.Selection tests can be used to indicate a candidate's suitability for the job they are applying for.
E.If these are poor, employees will feel left out.
F.The reasons for staff resigning and the benefits offered by their new employers
must be recorded.
G.One of the most serious of these is the cost of continually having to find and train replacements.
PART THREE
Questions 13-18
Read the following article on recruiting and managing staff and the questions on the opposite page.
For question 13-18, mark one letter (A,B,C or D) on your Answer Sheet for the answer you choose.
As a manager in the service industry sector. I've looked at hundreds of CVs in my time. They are not necessarily the bland documents some bosses might think they are! They are full of little pointers towards individuals' personalities and suitability for the job. The first thing I always look at is an applicant's employment record. I check for continuity and stability. If somebody has a long list of previous jobs, all of varying length, alarm bells star ringing. Rather than an irregular route from job to job. What I hope to see is stable career progression. What does their career path look like-is it all steps forward, or are there a tot of sideways moves? And I am always pleased to find a family person with children, because in my experience they tend to be responsible and reliable.
I never rely on CVs alone. We get applicants to fill in one of our own application forms. We ask why they’ve applied, what their aspirations and personal goals are. and also about their interests and hobbies and any clubs they belong to. That gives you a useful insight into their personality and lifestyle. The application form also enables us to test ho, much people have actually been progressing in their careers, because we ask for details of the salaries they have received for each job.
It's always worth looking m CVs and designing application forms with great care. Taking on employees might be rewarding but it is also a big investment for any business. Mistakes in choosing staff can cost companies dear. so it makes sense to spend time ensuring you get the right person.
In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover. You need to take on people who understand that, and will want to stay. That's why, when you’ve taken staff on, the next thing is getting the best out of them.
My management style comes from the days when 1 took over my first business, an ailing road haulage firm which I was certain I could tram into a profitable company. The first thing is to treat others as you'd like to be treated yourself. As soon as I took over the business, I talked to everybody individually, and looked for ways to make sure their particular skills benefited the company.
I didn't have much experience then of managing people, but above all I always tried to be fair and honest with everyone. As a result, I think the staff knew that and accepted my decisions, even if they didn't agree with them all. Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all 'know what I needed from them. The lorry drivers responded brilliantly, and were the key to turning the business round. They understood that we had to develop a professional reputation, and from then on the days of poor quality deliveries were over.
Lastly, I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all. Job satisfaction is important, but it doesn't pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.
13.what fact does the writer to learn from applicants' CVs?
A.that they have experience of many different jobs
B.that their careers have developed steadily.
C.the opinion their employers had of them
D.whether the3' are married or single
14.The writer says the application form is useful because it
A.reveals something of the applicant's character.
B.gives information about the applicant's family.
C.explains what skills the applicant has for the job.
D.shows how much the applicant wants to earn.
15.According to the writer, why are CVs and application forms so important?
A.Interviewing people is an expensive process.
B.They indicate whether applicants really want the job.
C.They indicate whether applicants are efficient or not.
D.Employing the wrong people can be disastrous.
16 One reason why the writer was successful in her first business was that
A.she was used to dealing with people.
B.she was open with the staff.
C.the business was already doing well when she started.
D.the staff agreed with all her decisions.
17.The writer believes profit-sharing is a good idea because
A.it encourages a competitive spirit.
B.everyone earns the same salary
C.everyone shares the same aim.
D.it creates job satisfaction.
18.Which would make the best title for this text?
A.Profit-sharing as motivation
B.How 1 turned a business round
C.People the key to business success
D.The importance of a well-presented CV
PART FOUR
Questions 19-33
Read the letter below.
Choose the correct word A,B,C or D on the opposite page to fill each gap.
For each question 19-33, mark one letter A, B, C or D on your Answer Sheet.
RICHMAN RING
International Movers
Our ref: F/2/J 21st March 1998
Dear Mr. Ratanara,
Re: Removal of business equipment from Singapore to Hong Kong
Thank you for your telephone enquiry. I am …example…to provide you with the quotation that you requested. 19 addition to this, I am including further details of our service. The price is 20 on the items that you mentioned in your phone cal and will, of course, vary if you decide to add extra items or 21 some.
In order to keep the cost as low as 22 we will move your equipment when it is most convenient for us. We will try to 23 your move with those of other clients who ask us to transport goods at around the same time. I am sure you will 24 that if we were to make a special trip just for your equipment the cost would be much 25 . This means that 26 you requested a move on 23 June. This precise date may not be possible. However, we regularly transport goods 27 . Singapore and Hong Kong, and we would 28 to be able to move your equipment within two or three days of your requested date.
The 29 does not include packing. I understand that you prefer to 30 out your own packing since 31 of your equipment is quite fragile.
I hope that these initial details meet with your 32 , and ask that you do not hesitate to 33 us if you require any further advice.
Yours sincerely,
Dave Ring
Dave Ring
Transport manager
19 A In B With C On D By
20 A built B created C based D made
21 A decrease B prevent C omit D reduce
22 A realistic B possible C probable D desired
23 A associate B gather C mix D combine
24 A appreciate B satisfy C wish D consider
25 A appreciated B higher C heavier D superior
26 A still B even C despite D although
27 A among B beside C between D along
28 A forecast B think C choose D expect
29 A guess B value C estimate D judgment
30 A end B carry C bring D take
31 A part B section C piece D bit
32 A kindness B approval C permission D allowance
33 A dial B connect C reach D contact
PART Five
Questions 34 – 45
In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.
For each number 34-45, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet.
Education or experience?
34.Recently there has been much debate done about what should qualify a person
35.for promotion in the business world. In the past, a new employee would have
36.start by delivering the office mail. He would then work his way up the ladder.
37.gaining higher and more responsive positions, eventually leading to the management.
38.But with the rapid growth of getting business courses and qualifications there is
39.now another way. Many of people who aim for top management can miss out on the
40.mail delivery' stages by studying for a period and gaining in one of the numerous
41.business qualifications now available. There is some criticism of this accelerated
42.promotion. It is felt that it results in knowledge without also experience, and such
43.knowledge type is inevitably incomplete. On the other hand the growth in business
44.courses has led to much more highly skilled business practices. The answer seems
45.to be that both experience and qualifications have their value, but as it should
not be forgotten that experience is a qualification in itself
Reading
1-7 dabdcac
8-12 dfaeb
13-18 badbcc
19-33 accbdabdcdcbabd
34-45 done; have; correct; to; getting; of; in; correct; also; type; correct; as
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